FAQ - Frequently Asked Questions

1. What sizes do you offer?

Our T-shirts and hoodies are available in sizes S to XXL. Please note the size chart on the respective product page.

2. What payment methods do you accept?

We accept:
- PayPal
- Shopify Payments (Apple Pay, Google Pay, Klarna, Sofortüberweisung)

3. How long does shipping take?

Germany: 2–4 business days
EU: 4–7 business days
International: 7-14 business days

Please note: Because we offer print-on-demand, the production time may take an additional 2-3 days.

4. How much are the shipping costs?

Within Germany: €4.90
Free shipping on orders over €60
EU & International: The exact costs will be displayed at checkout.

5. Can I return my order?

Yes! You can return your order within 14 days.
Please note: The products must be unworn and undamaged.
You can find all the information in our return policy.

6. Where are the products manufactured?

Our designs are created in Germany. The printing is done by DTF or print-on-demand partners in the EU.

7. Can I change or cancel my order?

Yes, as long as your order hasn't gone into production yet.
Please write to us as soon as possible at: support@john3-16shop.com.

8. How do your shirts fit?

Our shirts have a regular fit.
If you're unsure, it's better to order a size larger.

9. Do you also offer custom designs?

Not currently. But you're welcome to send us suggestions – maybe you'll find your desired design in our shop soon!

10. How can I contact you?

You can reach us by email: support@john3-16shop.com
Or via the contact form on our website.